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F.A.Q.

General Questions

What forms of payment does Panno Divina accept?

We gladly accept Visa, MasterCard, American Express, and PayPal for online and in-person purchases.

Why can I only purchase accessories on your website?

Panno Divina believes in giving each customer 100% personal and private attention and service, therefore all of our made-to-measure clothing is only offered in person. Currently, we are located in South Florida, if you are interested in a professional fitting outside of this area please contact us to discuss specific accommodations.

Do I have to pay tax?

Sales tax will only be charged when shipping to Florida. No other tax will be applied to orders shipped within the USA.

How do I know if an item is in stock?

Our ties and pocket squares are each handmade in Italy. While some are made to order, we purchases small quantities of others. If your desired selection is not available please contact us via phone or email and we will be happy to further assist your item request.

I have a question about your services or products.

If you have any questions or comments about our products or service, do not hesitate to contact one of our consultants. We will answer your question or request as soon as possible, but no later than 48 hours. Our consultants are available via email or by telephone.

I live in South Florida, can I pick up my order?

Absolutely! We love getting to know our customers. Before placing your order contact one of our consultants to schedule a delivery or pickup of your merchandise. Don’t forget to ask to see our suit and shirt fabric swatches when you meet us!

What custom options do you offer for ties?

Almost every tie we offer can be customized upon request. We offer the following options for additional charges:

  • Width of Tie: Wide (3.5″), Standard (3″), Skinny (2.25″), Extra Skinny (1.5″)

 

  • Length of Tie: Standard (56-59″), Long (60-64″), XL (over 64″)

 

  • Initial Embroidery: Rear of tie, front of tie middle, under front knot
    • Initial Embroidery Color Choice: Match color, contrast color

 

Please contact us for a breakdown of additional charges, estimated design & delivery times.

Exchange and Returns

Returns & Exchanges:
Ties and Pocket squares : You may return or exchange any product ordered on line for a refund or exchange with in 10 calendar days from the delivery date. Returned products must be in their original condition; unused and unaltered in original packaging. In order to return a product please contact customer service at pannodivina@gmail.com or call 772-631-5560.

Suits, Shirts, Tuxedos: Due to the nature of the items we cannot accept returns of these products. However, if you are unsatisfied with your order we will make sure to accommodate you as much as possible through additional alternations or in some cases a remake of the garment if the issue is factory related.

Suit and Shirt F.A.Qs

How long does an appointment usually last?

The design and measuring process last about an hour your first time. If you’re in a rush we can do a fitting in less than 30 minutes. Our process is about having fun with your options; we have seen some appointments last 2-3 hours. Please let us know ahead of time if you are on a limited schedule and we are happy to accommodate your schedule.

Can my suit or shirt be altered if I gain or lose weight?

In all of our suits we leave a bit of allowance to allow our suits to be easily altered in specific areas of the garment where weight gain or loss occurs.

Our shirts cannot be altered once made.

We offer free alterations on your suits or trousers for two weeks after delivery.